Grievance Redressal Policy

We provide a grievance mechanism for complaints concerning the Service, including issues related to content accessibility on the Service, alleged violation of these policies, privacy and personal data requests, and other user concerns that require formal handling.

This Policy should be read with our Terms of Service, Privacy Policy, Acceptable Use Policy, and Copyright and IP Complaints Policy. Copyright-specific notices may also be sent as described at https://defaultfile.com/legal/copyright.

Name / designation: Vignesh V, Grievance Officer.

Email: grievance@defaultfile.com.

Alternate privacy contact: privacy@defaultfile.com.

Operator: Default File, a personal project by Vignesh V. Domain: defaultfile.com.

Please replace the officer name above with the appointed individual's legal name in operator records when confirmed. Until then, grievances addressed to the designation at the email above will be routed to the responsible person.

Send an email to grievance@defaultfile.com with the subject line "Grievance - Default File" and include:

(a) Your full name and contact email address.

(b) A clear description of the grievance, including relevant URLs, dates, and screenshots where helpful.

(c) The outcome you seek.

(d) Whether the grievance relates to privacy/personal data, content, access, billing (if applicable), intellectual property, or another category.

Incomplete grievances may delay our response. We may request additional information to verify your identity or clarify the issue.

We will endeavor to acknowledge receipt of a grievance within seventy-two (72) hours of receiving a complete submission during ordinary business days.

We will endeavor to resolve or provide a substantive response within fifteen (15) days of acknowledgement, or within such shorter or longer period as may be required or permitted by applicable law (including any timelines mandated under Indian IT Rules, the DPDP Act and rules, or other mandatory regimes).

Complex matters, third-party dependencies, or incomplete information may require additional time. We will communicate material delays where reasonably practicable.

Grievances concerning personal data, consent, access, correction, erasure, or related rights will be handled in accordance with our Privacy Policy and applicable law.

If you are not satisfied with our response to a privacy grievance, you may have the right to escalate to the Data Protection Board of India or another competent supervisory authority, once available and as permitted by applicable law.

We may decline to process grievances that are abusive, harassing, frivolous, repetitive without new information, or submitted in bad faith. We may also consolidate related grievances.

We may update this Policy from time to time. The "Last updated" date on this page indicates the latest revision. Continued use of the Service after updates constitutes acknowledgement of the revised Policy to the extent permitted by law.

Grievance Officer: grievance@defaultfile.com.

General legal: legal@defaultfile.com.

Operator: Default File.